{"id":14386,"date":"2023-11-16T13:08:01","date_gmt":"2023-11-16T12:08:01","guid":{"rendered":"https:\/?page_id=14386"},"modified":"2026-07-10T16:23:01","modified_gmt":"2026-07-10T14:23:01","slug":"politique-de-retour","status":"publish","type":"page","link":"https:\/\/ideale-market.com\/index.php\/politique-de-retour\/","title":{"rendered":"Politique de retour et remboursement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14386\" class=\"elementor elementor-14386\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59023ef1 e-flex e-con-boxed wd-section-disabled e-con e-parent\" data-id=\"59023ef1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa78dc color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"aa78dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\"><h1 class=\"PDq2pG_selectionAnchorContainer wp-block-heading\" data-section-id=\"ybftda\" data-start=\"141\" data-end=\"182\">Politique de retour et de remboursement<\/h1>\n<p data-start=\"184\" data-end=\"392\">Chez <strong data-start=\"189\" data-end=\"205\">IDEAL MARKET<\/strong>, votre satisfaction est notre priorit\u00e9. Si un produit ne r\u00e9pond pas \u00e0 vos attentes, nous vous offrons une proc\u00e9dure de retour simple, transparente et conforme \u00e0 la l\u00e9gislation fran\u00e7aise.<\/p>\n<hr data-start=\"394\" data-end=\"397\" \/>\n<h1 data-section-id=\"1u7meet\" data-start=\"399\" data-end=\"422\">Droit de r\u00e9tractation<\/h1>\n<p data-start=\"424\" data-end=\"659\">Conform\u00e9ment aux dispositions du Code de la consommation, vous disposez d&rsquo;un d\u00e9lai de <strong data-start=\"510\" data-end=\"534\">30 jours calendaires<\/strong> \u00e0 compter de la r\u00e9ception de votre commande pour exercer votre droit de r\u00e9tractation, sans avoir \u00e0 justifier votre d\u00e9cision.<\/p>\n<p data-start=\"661\" data-end=\"755\">Pour exercer ce droit, il vous suffit de contacter notre service client \u00e0 l&rsquo;adresse suivante :<\/p>\n<p data-start=\"757\" data-end=\"789\"><strong data-start=\"757\" data-end=\"789\">\ud83d\udce7 <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"762\" data-end=\"787\">contact@ideale-market.com<\/a><\/strong><\/p>\n<hr data-start=\"791\" data-end=\"794\" \/>\n<h1 data-section-id=\"wocf8s\" data-start=\"796\" data-end=\"818\">Conditions de retour<\/h1>\n<p data-start=\"820\" data-end=\"865\">Pour \u00eatre accept\u00e9, le produit retourn\u00e9 doit :<\/p>\n<ul data-start=\"867\" data-end=\"1073\">\n<li data-section-id=\"wjqfre\" data-start=\"867\" data-end=\"899\">\u00eatre dans son \u00e9tat d&rsquo;origine ;<\/li>\n<li data-section-id=\"1owpnf2\" data-start=\"900\" data-end=\"949\">ne pas avoir \u00e9t\u00e9 utilis\u00e9 de mani\u00e8re excessive ;<\/li>\n<li data-section-id=\"1sradic\" data-start=\"950\" data-end=\"1026\">\u00eatre retourn\u00e9 avec tous ses accessoires, notices et emballages d&rsquo;origine ;<\/li>\n<li data-section-id=\"hat2ei\" data-start=\"1027\" data-end=\"1073\">\u00eatre correctement prot\u00e9g\u00e9 pour le transport.<\/li>\n<\/ul>\n<p data-start=\"1075\" data-end=\"1227\">Les produits incomplets, endommag\u00e9s ou pr\u00e9sentant des traces d&rsquo;utilisation anormales pourront faire l&rsquo;objet d&rsquo;un refus de remboursement ou d&rsquo;une d\u00e9cote.<\/p>\n<hr data-start=\"1229\" data-end=\"1232\" \/>\n<h1 data-section-id=\"1ujunqa\" data-start=\"1234\" data-end=\"1276\">Produits exclus du droit de r\u00e9tractation<\/h1>\n<p data-start=\"1278\" data-end=\"1379\">Conform\u00e9ment \u00e0 la r\u00e9glementation en vigueur, certains produits ne peuvent \u00eatre retourn\u00e9s, notamment :<\/p>\n<ul data-start=\"1381\" data-end=\"1675\">\n<li data-section-id=\"1u4ppju\" data-start=\"1381\" data-end=\"1435\">les produits personnalis\u00e9s ou fabriqu\u00e9s sur mesure ;<\/li>\n<li data-section-id=\"yct1c8\" data-start=\"1436\" data-end=\"1543\">les produits descell\u00e9s ne pouvant \u00eatre renvoy\u00e9s pour des raisons d&rsquo;hygi\u00e8ne ou de protection de la sant\u00e9 ;<\/li>\n<li data-section-id=\"kim18d\" data-start=\"1544\" data-end=\"1636\">les produits num\u00e9riques ou logiciels dont le t\u00e9l\u00e9chargement a commenc\u00e9 avec votre accord ;<\/li>\n<li data-section-id=\"c0dajt\" data-start=\"1637\" data-end=\"1675\">tout autre produit exclu par la loi.<\/li>\n<\/ul>\n<hr data-start=\"1677\" data-end=\"1680\" \/>\n<h1 data-section-id=\"11t6psd\" data-start=\"1682\" data-end=\"1703\">Proc\u00e9dure de retour<\/h1>\n<p data-start=\"1705\" data-end=\"1808\">Avant tout retour, veuillez contacter notre service client afin d&rsquo;obtenir les instructions n\u00e9cessaires.<\/p>\n<p data-start=\"1810\" data-end=\"1829\">Adresse de retour :<\/p>\n<p data-start=\"1831\" data-end=\"1847\"><strong data-start=\"1831\" data-end=\"1847\">IDEAL MARKET<\/strong><\/p>\n<p data-start=\"1849\" data-end=\"1867\">14 Rue Paul Doumer<\/p>\n<p data-start=\"1869\" data-end=\"1882\">91150 \u00c9tampes<\/p>\n<p data-start=\"1884\" data-end=\"1890\">France<\/p>\n<p data-start=\"1892\" data-end=\"1953\">Les frais de retour sont \u00e0 la charge du client, sauf en cas :<\/p>\n<ul data-start=\"1955\" data-end=\"2066\">\n<li data-section-id=\"x6ahuo\" data-start=\"1955\" data-end=\"1994\">d&rsquo;erreur de pr\u00e9paration de commande ;<\/li>\n<li data-section-id=\"1oloqhj\" data-start=\"1995\" data-end=\"2020\">de produit d\u00e9fectueux ;<\/li>\n<li data-section-id=\"1wx9ic2\" data-start=\"2021\" data-end=\"2066\">de produit re\u00e7u non conforme \u00e0 la commande.<\/li>\n<\/ul>\n<hr data-start=\"2068\" data-end=\"2071\" \/>\n<h1 data-section-id=\"o8gsnz\" data-start=\"2073\" data-end=\"2111\">Produits endommag\u00e9s ou non conformes<\/h1>\n<p data-start=\"2113\" data-end=\"2264\">Si votre commande arrive endommag\u00e9e ou ne correspond pas \u00e0 votre commande, veuillez nous contacter dans un d\u00e9lai de <strong data-start=\"2229\" data-end=\"2242\">48 heures<\/strong> suivant la r\u00e9ception.<\/p>\n<p data-start=\"2266\" data-end=\"2284\">Merci de joindre :<\/p>\n<ul data-start=\"2286\" data-end=\"2386\">\n<li data-section-id=\"19gqbfs\" data-start=\"2286\" data-end=\"2314\">votre num\u00e9ro de commande ;<\/li>\n<li data-section-id=\"1d8i5lh\" data-start=\"2315\" data-end=\"2345\">des photographies du colis ;<\/li>\n<li data-section-id=\"1clu0zu\" data-start=\"2346\" data-end=\"2386\">des photographies du produit concern\u00e9.<\/li>\n<\/ul>\n<p data-start=\"2388\" data-end=\"2470\">Apr\u00e8s v\u00e9rification, nous proc\u00e9derons, selon votre choix et selon la situation, \u00e0 :<\/p>\n<ul data-start=\"2472\" data-end=\"2549\">\n<li data-section-id=\"6isx0r\" data-start=\"2472\" data-end=\"2502\">un remplacement du produit ;<\/li>\n<li data-section-id=\"afgtgn\" data-start=\"2503\" data-end=\"2517\">un \u00e9change ;<\/li>\n<li data-section-id=\"m1y0tt\" data-start=\"2518\" data-end=\"2549\">ou un remboursement int\u00e9gral.<\/li>\n<\/ul>\n<hr data-start=\"2551\" data-end=\"2554\" \/>\n<h1 data-section-id=\"8dl3w2\" data-start=\"2556\" data-end=\"2571\">Remboursement<\/h1>\n<p data-start=\"2573\" data-end=\"2679\">Apr\u00e8s r\u00e9ception et contr\u00f4le du produit retourn\u00e9, le remboursement sera effectu\u00e9 sous <strong data-start=\"2658\" data-end=\"2678\">14 jours maximum<\/strong>.<\/p>\n<p data-start=\"2681\" data-end=\"2820\">Le remboursement sera r\u00e9alis\u00e9 via le m\u00eame moyen de paiement que celui utilis\u00e9 lors de la commande, sauf accord contraire entre les parties.<\/p>\n<p data-start=\"2822\" data-end=\"3036\">Les frais de livraison initiaux pourront \u00eatre rembours\u00e9s conform\u00e9ment \u00e0 la l\u00e9gislation applicable. Les frais de retour restent \u00e0 la charge du client, sauf si le retour r\u00e9sulte d&rsquo;une erreur imputable \u00e0 IDEAL MARKET.<\/p>\n<hr data-start=\"3038\" data-end=\"3041\" \/>\n<h1 data-section-id=\"r92kkv\" data-start=\"3043\" data-end=\"3060\">Garantie l\u00e9gale<\/h1>\n<p data-start=\"3062\" data-end=\"3173\">Tous les produits vendus sur <strong data-start=\"3091\" data-end=\"3107\">IDEAL MARKET<\/strong> b\u00e9n\u00e9ficient des garanties l\u00e9gales pr\u00e9vues par le droit fran\u00e7ais :<\/p>\n<ul data-start=\"3175\" data-end=\"3250\">\n<li data-section-id=\"y3ylbq\" data-start=\"3175\" data-end=\"3211\">la garantie l\u00e9gale de conformit\u00e9 ;<\/li>\n<li data-section-id=\"14ate2y\" data-start=\"3212\" data-end=\"3250\">la garantie contre les vices cach\u00e9s.<\/li>\n<\/ul>\n<p data-start=\"3252\" data-end=\"3411\">Si un produit pr\u00e9sente un d\u00e9faut couvert par ces garanties, veuillez contacter notre service client afin que nous puissions vous proposer une solution adapt\u00e9e.<\/p>\n<hr data-start=\"3413\" data-end=\"3416\" \/>\n<h1 data-section-id=\"1lrq0hs\" data-start=\"3418\" data-end=\"3442\">Annulation de commande<\/h1>\n<p data-start=\"3444\" data-end=\"3524\">Toute commande peut \u00eatre annul\u00e9e gratuitement tant qu&rsquo;elle n&rsquo;a pas \u00e9t\u00e9 exp\u00e9di\u00e9e.<\/p>\n<p data-start=\"3526\" data-end=\"3616\">Une fois la commande exp\u00e9di\u00e9e, elle devra suivre la proc\u00e9dure de retour d\u00e9crite ci-dessus.<\/p>\n<hr data-start=\"3618\" data-end=\"3621\" \/>\n<h1 data-section-id=\"h9rz8m\" data-start=\"3623\" data-end=\"3632\">Contact<\/h1>\n<p data-start=\"3634\" data-end=\"3749\">Pour toute question concernant un retour, un remboursement ou une garantie, notre \u00e9quipe reste \u00e0 votre disposition.<\/p>\n<p data-start=\"3751\" data-end=\"3767\"><strong data-start=\"3751\" data-end=\"3767\">IDEAL MARKET<\/strong><\/p>\n<p data-start=\"3769\" data-end=\"3813\">\ud83d\udccd 14 Rue Paul Doumer, 91150 \u00c9tampes, France<\/p>\n<p data-start=\"3815\" data-end=\"3847\">\ud83d\udce7 <strong data-start=\"3818\" data-end=\"3847\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3820\" data-end=\"3845\">contact@ideale-market.com<\/a><\/strong><\/p>\n<p data-start=\"3849\" data-end=\"3881\">\ud83c\udf10 <strong data-start=\"3852\" data-end=\"3881\"><a class=\"decorated-link\" href=\"https:\/\/ideale-market.com\" target=\"_new\" rel=\"noopener\" data-start=\"3854\" data-end=\"3879\">https:\/\/ideale-market.com<\/a><\/strong><\/p>\n<p data-start=\"3883\" data-end=\"4003\" data-is-last-node=\"\" data-is-only-node=\"\">Notre service client s&rsquo;engage \u00e0 r\u00e9pondre \u00e0 vos demandes dans les meilleurs d\u00e9lais afin de vous accompagner efficacement.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de retour et de remboursement Chez IDEAL MARKET, votre satisfaction est notre priorit\u00e9. Si un produit ne r\u00e9pond pas<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14386","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de retour et remboursement - Ideal Market<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ideale-market.com\/index.php\/politique-de-retour\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retour et remboursement - Ideal Market\" \/>\n<meta property=\"og:description\" content=\"Politique de retour et de remboursement Chez IDEAL MARKET, votre satisfaction est notre priorit\u00e9. 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